1. Introduction

Welcome to VA Cloudhub Technology Ltd. (“the Company”, “we”, “us”, or “our”). By accessing and using the services provided through our website located at vacloudhub.com (“Website”), you agree to comply with and be bound by the following Terms of Service (“Terms”). These Terms govern your use of our services, and your legal relationship with VA Cloudhub Technology. If you do not agree with these Terms, please refrain from using our services.

VA Cloudhub Technology is a limited liability company incorporated under Bulgarian law, registered with the Bulgarian Commercial Register under No. 207706526, with headquarters and registered address in the city of Sofia, Bulgaria. These Terms shall be governed by the laws of the European Union and Bulgaria.

2. Services Overview

VA Cloudhub Technology provides cloud hosting services and related offerings, including server provisioning, web server management, DNS management, email services, and WordPress support. Our services are designed to provide a seamless, secure, and efficient hosting experience for our customers.

By using our services, you agree to the terms and conditions outlined in this document, as well as any policies or guidelines that may be incorporated by reference.

3. User Responsibilities

As a user of our services, you are responsible for the actions you take while using our hosting platform and any services provided by VA Cloudhub Technology. Specifically:

• Account Information: You are responsible for maintaining the confidentiality of your account credentials and ensuring that no unauthorized parties access your account.
• Legal Compliance: You agree to use our services in compliance with all applicable laws, regulations, and industry standards.
• Security: You are responsible for maintaining the security of your account, including taking reasonable steps to protect your login information and ensuring that your use of the services does not compromise the security of our infrastructure or that of other users.

4. Support Limitations

VA Cloudhub Technology offers comprehensive support for the following areas:

• Actions Performed Through the Hosting Panel: We provide full support for tasks completed through our hosting panel, including domain management, SSL certificate installation, database management, and email setup.
• WordPress Troubleshooting: Our support team is available to assist with WordPress-related issues, such as plugin conflicts, theme errors, and general troubleshooting. We offer support for WordPress installations performed through our hosting panel.

However, our support is limited in the following ways:

• SSH Access and Server-Level Changes: We provide SSH access for advanced users who need greater control over their server environment. However, any actions performed via SSH or directly on the server are the sole responsibility of the user. We do not offer support for command-line operations, custom server configurations, or issues arising from direct server modifications.
• Custom Configurations: If you choose to implement custom configurations, software installations, or scripts outside the scope of what is offered through our hosting panel, these are your responsibility. We do not provide support for third-party applications or custom code beyond our provided tools and resources.

5. Acceptable Use Policy

By using our services, you agree to abide by the following acceptable use policies:

• Prohibited Activities: You may not use our services to engage in illegal activities, distribute malware, or conduct any activity that could harm our infrastructure or the data of other users. Prohibited activities include, but are not limited to:
  • Engaging in hacking, phishing, or other malicious activities
  • Hosting or distributing illegal content
  • Sending unsolicited bulk messages or spam
  • Violating intellectual property rights
• Resource Usage: You agree not to overburden our infrastructure with excessive resource usage that could negatively impact the performance of our services for other users. We reserve the right to limit or restrict resource usage if it violates our acceptable use policies.

6. Liability Disclaimer

VA Cloudhub Technology makes no warranties or representations regarding the availability, accuracy, or reliability of the services provided. While we strive to maintain consistent and secure service, we cannot guarantee that our services will be free of interruptions, errors, or security vulnerabilities.

We shall not be held liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of profits, data, or goodwill. Our total liability for any claim arising out of or relating to our services shall not exceed the fees paid by you for the specific service in question.

You acknowledge that the use of advanced features such as SSH access and server-level changes is done at your own risk, and you assume full responsibility for any issues or damages that may arise from such actions.

7. Termination of Service

We reserve the right to suspend or terminate your access to our services at any time, without notice, if you violate these Terms or engage in prohibited activities that compromise the security or performance of our infrastructure. We may also terminate your access if required to comply with legal obligations or if we determine that continued service is not feasible for any reason.

If your service is terminated, you will be responsible for retrieving any data stored on our servers before the termination date. We are not liable for any loss of data resulting from the termination of your account.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the European Union and the laws of Bulgaria, without regard to its conflict of laws principles. Any disputes arising out of or related to these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Bulgaria.

9. Changes to the Terms of Service

We reserve the right to modify these Terms at any time. Any changes to the Terms will be posted on our website, and continued use of our services after the effective date of the changes will constitute your acceptance of the modified Terms. It is your responsibility to review these Terms periodically to stay informed of any updates.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at [email protected].